Many families across Pakistan are facing a common problem this month – they received an SMS from BISP confirming payment release, but when they visit the campsite or payment centre, they find no money in their account. This situation is stressful, especially for women who depend on this payment for household expenses, ration, children’s school fees, and medical needs.
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Why Did You Receive an SMS But No Payment?
This is a very common issue in BISP payments. Here are the main reasons why it happens:
1. Payment Released in System But Not Disbursed Yet
Sometimes the BISP system releases payments in batches, and SMS are sent out before the funds actually reach the payment centres. This can cause a delay of a few days between receiving the SMS and actual availability of payment.
2. Payment Center Server or Biometric Issue
Sometimes, the payment centre’s server is down or biometric verification is not working at the time you visit. This shows as “no payment” or “transaction error” even when your payment is ready in the system.
3. Payment Deducted By Fraudulent Agents
Sadly, in some areas, agents illegally deduct payments before giving the cash to beneficiaries. Always ensure you count your payment yourself and never allow any deductions.
4. CNIC Expiry or Biometric Mismatch
If your CNIC has expired after the payment was released or your fingerprints do not match, you will not get the payment until your record is updated with NADRA.
Also Read: BISP July 2025 Payment Disbursement Dates – Check Status, Districts & Full Guide
What You Should Do – Step-by-Step Solution
Step 1: Recheck Your Status
Before visiting again, check your payment status online to confirm if it is still showing as released:
- Visit 8171.bisp.gov.pk
- Enter your CNIC number and captcha code
- Click on ‘Maloom Karen’
- Check if it shows “Payment Released”
If yes, proceed to the next step.
Step 2: Wait 2-3 Working Days
If you received the SMS today, wait at least 2-3 working days. Often the funds reach the payment centre after a short delay, especially during high payment cycles.
Step 3: Visit Another Approved Payment Point
If possible, visit another approved HBL Konnect agent or BISP campsite. Sometimes specific centers face server issues while others remain functional.
Step 4: Check CNIC Validity
Ensure your CNIC is not expired. If it is, visit NADRA immediately to renew it before attempting payment collection again.
Step 5: Update Your Biometric Record
If your fingerprints are not matching, visit NADRA to update your biometrics. After updating, retry at the payment center within a few days.
Step 6: File a Complaint if Unresolved
If after following all steps, your payment is still not received:
- Call the BISP Helpline 0800-26477 (toll-free)
- Visit your nearest BISP Tehsil Office with your CNIC, payment SMS, and previous slips
- Submit a written complaint with all details
Always keep a copy of your complaint for your own records and follow up if you do not receive a response within 7-10 days.
Important Safety Tips
- Never give your CNIC or fingerprints to anyone except authorized staff
- Always count your payment yourself and take a receipt
- Never allow any deductions – payments are 100% free
- Report any fraud or deduction to the BISP helpline or Tehsil Office immediately
Quick Facts Table
| Issue | Possible Reason | Solution |
| SMS received but no payment | Payment released in system but funds not disbursed yet | Wait 2-3 working days |
| No payment at one center | Server or biometric issue | Visit another approved agent or campsite |
| Payment not showing despite SMS | CNIC expired or biometric mismatch | Renew CNIC or update fingerprints at NADRA |
| Payment deducted | Agent fraud | Report immediately to BISP |
FAQs – BISP SMS Received But No Payment
Why did I get an SMS but no money at the payment centre?
Because the payment was released in the system, but funds may not have reached your centre yet. Wait a few days and check again.
Can my payment be cancelled after I get the SMS?
No, payments are not cancelled after SMS unless your CNIC is expired or you are disqualified later due to eligibility issues.
What if my CNIC is expired?
You must renew it at NADRA before your payment can be processed.
Who do I contact if my payment issue is not resolved?
Call BISP Helpline 0800-26477 or visit your nearest BISP Tehsil Office with all documents.
Also Read: BISP Kafaalat Phase 3 2025 Payment Dates, Eligibility & Status Check (Full Guide)
Final Thought
For many families in Pakistan, BISP payments are essential to manage their household budget. If you have received an SMS but there is no payment showing yet, there is no need to worry. Confirm your payment status online, try visiting another agent if one is unavailable, and ensure your CNIC is valid and updated. By staying alert and informed, you can secure your payment and benefit fully from this government support.