Many poor families in Pakistan rely on the Benazir Income Support Programme (BISP) for financial support. This program helps them meet basic needs by giving regular payments. However, some people do not get the full amount because of unfair deductions by agents or staff at payment centers. These actions are illegal and cause serious problems for needy families. To protect applicants, BISP has started complaint system. It allows people to report such issues easily. Knowing the right way to complain can help you get your full payment. Every person deserves to receive the full amount without any deductions.
| Problem | What to Do |
| Less than full BISP payment | File a complaint at the BISP office |
| Bribe asked by an agent | Report it through the helpline |
| Agent took some money unfairly | Give full details to BISP staff |
| Misbehavior by cash distributor | Visit the BISP office or call for help |
When to Use the BISP Complaint Procedure for Deducted Payment
You should complain if you did not get the full amount of Rs 13,500 or Rs 14,500 from BISP. Also, if any person asks you to pay extra money, you should report it. Agents have no right to cut your money. Some people are also forced to pay bribes. If someone misbehaves or refuses to give you full payment, you can file a complaint. BISP has given you the right to report such things without fear.
Also Read: BISP Registration Process for Widows and Disabled Persons – 2025 Guide
What You Need Before Filing a Complaint
Before filing a complaint, make sure you have your original CNIC (ID card) with you. Also, know the exact amount of money you received from BISP. Try to remember the name or face of the person who took a part of your payment. Be ready to explain your problem clearly to the BISP staff. These steps will help the officers understand your complaint quickly and take the right action to solve it.
Steps in BISP Complaint Procedure for Deducted Payment
To file a complaint at the BISP office, follow these steps:
- Visit the Nearest BISP Tehsil Office: Go to the BISP office in your area.
- Bring Required Documents: Take your original CNIC and, if available, your payment slip or SMS confirmation.
- Explain the Problem: Tell the staff exactly what happened and share full details.
- Fill the Complaint Form: Write your name, CNIC number, mobile number, and explain the issue clearly.
- Attach Supporting Proof: Add any proof like a payment slip, SMS, or receipt.
- Get a Tracking Number: After submitting, ask for a tracking slip or confirmation.
- Follow Up if Needed: Use the tracking number to check your complaint status or visit again.
BISP Helpline for Complaints About Deducted Payment
If you cannot visit the office, you can still file your complaint. BISP gives a helpline number for such problems. Call 0800-26477 between 9:00 AM to 5:00 PM, Monday to Friday. The staff will help you in Urdu, Punjabi, Sindhi, Pashto or in Balochi. This number is free to call. You will need to tell your CNIC number and explain what happened. After this, they may give you a complaint number to check your case status. This method is useful for those who live far from the office.
Online Method in BISP Complaint Procedure for Deducted Payment
Some people may want to file a complaint online. This is also a good way. Go to the official BISP website and open the complaint form. Enter your CNIC, mobile number, and explain your issue. After submitting, you will receive tracking number of your complain. You can use this number to follow up on your complaint. Make sure your information is correct. Wrong info can delay your case. This method is helpful for people who use smartphones and have internet access.
Important Tips for the BISP Complaint Procedure for Deducted Payment
- Avoid Middlemen: Do not trust any agent or person outside the official BISP office.
- No Bribes: Never pay money to anyone for filing a complaint.
- Keep CNIC Safe: Always keep your CNIC private and do not share it with strangers.
- Give Correct Information: Make sure all the details in your complaint form are true.
These simple tips will help you stay safe and protect your rights. Many people receive full support by following the correct and legal process.
Also Read: BISP 8171 Portal Closed – When Will It Reopen & How to Check Payment Now?
Conclusion
In this article, we are sharing all the details about the BISP Complaint Procedure for Deducted Payment. Many poor families are not getting their full money due to illegal cuts by agents or staff. The government has created a simple and free way to file complaints. You can report problems by visiting the BISP office, calling the helpline, or using the online form. Make sure you have all the details ready before you complain. Don’t stay silent if you receive less money. Speak up and get the support you deserve.
FAQs
How much money should I receive from BISP?
You should get Rs. 13,500 or Rs. 14,500, depending on the latest payment plan.
Can I file a complaint without visiting the office?
Yes, you can call the BISP helpline or use the online complaint form.
Is there any cost to file a complaint?
No, filing a complaint with BISP is 100% free.
Can someone file a complaint for me?
Yes, a family member can file it for you with your CNIC and permission letter.